Frequently Asked Questions
What does donate mean, when i'm adding a product to my cart ?
You can select any product and support the RSPCA by donating it to a shelter in Australia.
I have lost or forgotten my Password, How do I get a new one.?
Simply go to the home page,Click on the Logon section (top of page), then select forgotten Password.
Is this site a secured web site.?
Shop with absolute peace of mind. All your credit card details go to the bank. We do not see them or store them on our site or on our computers. We receive the payment without ever seeing your credit card details. We only see whether the transaction is approved or not.
How much of the profits go to the RSPCA.?
100% of the profits go to the RSPCA. The store is actually owned by the RSPCA, and your purchasers help the RSPCA care for the animals in our care.
What is the last day for Christmas Shipping of orders to Australian Destinations?
Don’t get your whiskers in twist, get your orders in by Wednesday 9th December 2020 to avoid the CAT-astrophy of missing out on receiving your Christmas shopping before Christmas day!
This year has been barking mad and seen many more parcels going through the delivery networks than ever before. For a tail wagging, stress-free experience we recommend you place orders by this date if not sooner.
Our Pawesome Customer Service team is available to help with any enquiries, please phone 1300 787 743 or email [email protected]. Open Hours are Monday to Friday 8am to 4pm.
Can I Select my own Password?
Yes once Registered you can log in and change your password.
